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| By | TAMPA RESULTS JAN 25 | |
| SILVER01HDW 1/27/2025 7:16:20 AM | Still missing....
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| SILVER01HDW 1/27/2025 5:38:46 PM | 2nd mishap.... no Tues 1/28 files .. ~Edited by: SILVER01HDW on: 1/27/2025 at: 5:38:46 PM~
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| jeff 1/27/2025 8:49:43 PM | I'm very much aware. A few minutes ago I reached out to the new tech guys in the office and to HDW's owner. Right now as I type this it's about 9:45 PM Eastern time and I don't expect a response until early tomorrow morning. I'll come back to this thread and post an update once I know more. -jp .
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| jeff 1/28/2025 8:43:10 AM | I got up early this morning and was at it a little after 5:00 am my time Pacific. Tues Files went up a little before 7:00 am Eastern. At this point that's all I know. -jp .
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| SILVER01HDW 1/28/2025 8:50:39 AM | Would it be better if they told you about any issues... Instead of the opposite? thxs
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| jeff 1/28/2025 1:32:05 PM | Agree 100%. Cut and paste from an email I sent this morning after seeing Tues files had gone up: Hi Ryan, THANK YOU. There were many times over the years when Ron Tiller couldn't put files up - for all kinds of reasons (internet outage, router failure, time gaps in the xml transmitted by Equibase, etc.) Even a handful of times when Ron had to drive to a location where he could get wifi and email files to Ken, Dave, and myself so we would deliver files to customers. I became concerned after after not seeing Tues files go up by late afternoon Mon. And of course even more so last night when customers started asking about files not going up. Ron and Jim were always proactive and told us what to expect when a problem arose. I know it can't be easy. HDW has a LOT of moving parts. And you've only been exposed to those moving parts for a few weeks. And of course documentation is minimal at best. Again THANK YOU, Jeff Platt Cut and paste from the reply: Thanks for your understanding, Jeff. We’re developing a regimen and will be more responsive and communicative when these situations arise (hopefully better at preventing them too). I will keep you updated as we tackle currently outstanding issues. Regards, Ryan Ryan is sharp people. He's been dropped into a situation with a lot of databases, tables, code, systems, and sub-systems he did not create. There is little to no documentation. And he is tasked with figuring everything out on the fly. So things may get bumpy at times. But all things considered he is doing a phenomenal job. -jp .
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| SILVER01HDW 1/29/2025 12:05:43 PM | Let the guys know that your available for questions and advise should thing go astray :)
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| jeff 1/29/2025 3:39:01 PM | Been doing that repeatedly since day one on calls and email exchanges. Keep in mind I was asked to compile and submit a list that covers what and by when. Ron made a point of sharing that with me over the years. But to the best of my knowledge there is scant little in the way of step by step instructions for how. I've also volunteered to take on any task that can be done remotely (no matter how small) if it helps lighten the load. And reiterated that on yesterday's call. -jp .
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| SILVER01HDW 1/29/2025 5:06:35 PM | Looks like logging into HDW is our new issue.... Just got in ..Whew ~Edited by: SILVER01HDW on: 1/29/2025 at: 5:06:35 PM~
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| jeff 1/29/2025 5:55:39 PM | Could be many causes - but No Problems at my end logging in, queuing up files, or downloading today. Fyi, I've been working on some new features for the HDW File Mgr and Download Tool. I'm talking Multiple Logins. Multiple Downloads. Multiple Times on Multiple Machines. Off and On All Day. Nothing I've seen today makes me want to say "whew." Q. What did you experience? -jp .
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| SILVER01HDW 1/29/2025 6:10:11 PM | just that damn spinning ...:)
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